App Support

How do I update or cancel my subscription?

If you are using Apple please click here. If you are using Google please click here.

Sessions are not playing

In order to resolve this issue please delete and redownload either the individual sessions or the app itself. Restarting the device and ensuring you have the most up to date operating system will also help. If on Android it may also be necessary to delete the cache.

I deleted my copy of the application. Can I get it back without paying?

To redownload the application make sure you are signed in with the same account you used for the original purchase. Locate the application on the store and redownload. If you have a current subscription the app should automatically unlock, if not click restore purchases on the payment page of the app.

The app is not launching or is crashing after opening.

Step 1: Restart your device Step 2: Remove the app from your device. Step 3: Reinstall the app from the store. If you are still having problems then try following troubleshooting steps outlined here by Apple and here from Google.

How do I access sessions on other Harmony Hypnosis apps?

When you subscribe to one of our apps you get access to all of our apps. Ensure you have created an account in the app where you purchased the subscription. Don’t sign in as a new user in the other apps. Just login with the same details as on the app where you purchased to fully access the sessions in all apps at no extra cost for as long as your subscription is active.

Still got a problem?

If you are still experiencing a problem with one of our applications please contact us and we will get back to you as soon as possible (usually within 24hrs). Please follow the instructions below and send us details of the app, device and operating system you’re using as well as copies of any receipts so we can help you resolve the problem as quickly as possible. We’re sorry you’re experiencing difficulties but guarantee to resolve the issue to your satisfaction asap. Thank you!